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Quick Help Guide

We hope that you find shopping with us an enjoyable experience and you are able to find what you are looking for. Here at COS Direct, we have spent a lot of time trying to make this one stop shop website as easy as possible to use and are continually improving it every day. We have put together a quick guide to help you with some frequently asked questions but if we have not managed answer your query please contact us.


         
Placing Orders Payment   Returns
How do I place an order? Payments via credit card I have ordered something in error
How do I amend an order?   Payments via your credit account   I have items missing from my order
How can I view my order?       I have received a faulty item
I need a copy of my order        
Free Gifts        
         
Despatch and delivery Security   Your Account
Are there any delivery charges?   What is our privacy policy?   What is a Credit Account?
When will my order be delivered to me?   Are my account details secure?   Can I change my password?
Where do we deliver to?   Is my payment secure?   Email offers
         
Contact us   Terms and Conditions   About COS direct
I would like a catalogue please   Communications   About us
How do I apply for a credit account?   Copyright and Trademarks   Customer service
How do I contact you? Contract formation Customer testimonials
I need a copy of a COSHH data sheet   Terms and conditions   Price Check